FAQ

Here you will find an overview of the most common questions and answers, if you have not found the answer you are looking for, please contact our customer service.

What is the return policy for products purchased from The United Gentlemen?

Customers have a 30-day return period from the date of receipt to return products. To initiate a return, customers must contact our customer service with their order number and reason for the return. Refunds are processed within 14 days of receiving the returned item, provided it is undamaged and in its original packaging.

How long does shipping take for orders placed at The United Gentlemen?

Our dispatch times are usually 4-11 working days, which are made up of two sections as follows:

1) Processing time: 1-3 working days processing time (order confirmation, customisation, quality inspection, packing)

2) Delivery time: 3-8 days delivery time (this is affected by the place of delivery; the time includes the period from our international shipping house to your door)

What should I do if my order arrives damaged?

If your package arrives damaged, it is essential to document the damage by taking detailed photos immediately. Following this, contact our customer support team to report the issue. We will inspect the item and provide a replacement or a full refund if approved.

Can I cancel my order after it has been placed?

Yes, if you need to cancel your order, please contact our customer support team with your order number as soon as possible. We will assist you in canceling your order before it is processed for shipping.

How can I contact customer service for further inquiries?

You can reach our customer service using the contact information below.

Company Name: Nora Ecom Valley

Store Name: The United Gentlemen

Registration Number: 80607152

Company Address:
Tijnjedijk 19, Leeuwarden, Friesland, 8934 BT, Netherlands

Customer Support:
Monday to Friday: 9:00am - 6:00pm
Saturday: 9:00am - 12:00pm
Sunday: closed

Email: info@theunitedgentlemen.com

Phone: +31629266215